Entrevista a Alexander Nikov

Entrevista a Alexander Nikov

Alexander Nikov, Head of Usability Laboratory, Head of User Experience Living Lab, The University of the West Indies, Trinidad y Tobago, participó en el ORPconference
25 Agosto 2014

El Sr. Alexander Nikov presentó la Conferencia; "User Experience Design of Digital Workplaces” en el XII Congreso Internacional de Prevención de Riesgos Laborales, el Jueves, 22 de Mayo, en Zaragoza, España.


Alexander Nikov received his Ph.D. in Biomedical Cybernetics at TU Sofia, Bulgaria, and Dr. habil. in Human Factors Engineering at TU Braunschweig, Germany. Currently he is a head of Caribbean’s first Usability Laboratory at the University of the West Indies, Trinidad and Tobago and head of User Experience Living Lab member of European Network of Living Labs. He has developed and modified methods of multivariate statistics, fuzzy logic, neural networks and swarm optimization and applied them to ergonomics, human-computer interaction, industrial design, and medicine. His current research interests include Workplace, Emotional and Personalized User Experience Design. (http://www2.sta.uwi.edu/~anikov)


This lecture considers the user experience design concerning user interaction in the digital workplace. It explains what constitutes workplace user experience, and what the effects of bad user experience (UX) may be, such as reduced productivity and erosion of user happiness and satisfaction. The emotions in the workplace play an important role. Positive emotions and pleasant experience in the workplace can help employees to reach better performance and prevent fatigue. Negative emotions accumulated at work can increase the workplace deviance and influence user performance and health. The personalization of workplace UX can contribute to a healthy and productive workplace. Personalization can support employees to reconfigure their workplaces, allowing them to shape their work experience and suit their work process. The companies should tackle such issues by looking at digital workplace through UX lens. There is a need of an approach to support workplace design aimed at meeting and adapting to user expectations and at creation of positive emotions during working on the workplace.

A framework for measuring and designing digital workplaces oriented to UX improving is presented. Dimensions of workplace user experience including emotional UX and personalized UX are defined. A checklist guiding UX evaluation and design is proposed. Relevant quantitate indices for measuring workplace UX are developed. This framework allocates and proposes solutions to problems of workplace UX. It generates recommendations for UX design in digital workplaces with the aim to provide points of reference for designers. The lecture presents case studies illustrating the framework. Research scope and limitations are identified. Further research directions are pointed out.

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